Pick-up Policy
Overview
This policy is in regards to items won through our auctions. We do not sell goods directly through this website.
At YouBid Auctions, we strive to provide a seamless and transparent auction experience for all of our customers. Many of the items we sell are brand new, but some items may be slightly scratched, dented, or used. While we do provide detailed product photos, the true condition of some items may not always be fully captured by those photos, and we want to ensure that any potential discrepancies are handled in person. Long distance disputed returns can result in higher costs and lower customer satisfaction, which is why we have opted NOT to ship items over parcel or freight shipping at this time.
However, we do offer free Local Pick-up at our location, allowing you to inspect your items before taking them home. For those who prefer home delivery, we also provide Local Delivery services for a fee (see below). This gives you the flexibility to get your items delivered to your door with the peace of mind that they will not be mishandled by a parcel carrier, but delivered personally, by us.
Thank you for understanding, and we look forward to your participation in our auctions!
Local Pickup
Pick-up needs to be scheduled in the 3 DAYS (usually Friday, Saturday, and Sunday) following the auction. We now have TWO pick-up locations (LAYTON and MURRAY). Both locations are by APPOINTMENT ONLY.
LAYTON: Our main location is at the Sugar Street Storage facility in Layton. We are a tenant at this storage facility and ask that all questions regarding the auction be directed to us and not the storage facility workers. Pick-up times are usually FRIDAY and SATURDAY from 10am to 6pm, and also MONDAY and WEDNESDAY from 12am to 6pm. Any changes in this schedule will be listed in the Auction Notice section. The address is:
24 Sugar Street, Layton, UT 84041
MURRAY: We have had many bidders from the Salt Lake area come pick up items in Layton. Now, the Village Inn Restaurant in Murray has generously allowed us to use the back part of their parking lot as a pick-up location. We hope this will be more convenient for those coming from the Salt Lake area. Pick-up times in Murray will normally be on Monday ONLY from 3pm to 7pm. Pick-up appointments must be scheduled the day before (usually Sunday) to allow us to load and transport items before bringing them to Murray. Any changes in this schedule will be listed in the Auction Notice section. The address is:
5941 S State St, Murray, UT 84107
You can schedule an appointment for either location by using our booking service on our website (youbid-auctions.com/pick-up), or by texting (385) 396-7123.
After the auction closes, it is up to the successful bidders to schedule an appointment to pick up the winnings. The buyer accepts responsibility for ensuring pick-up and removal of items in a timely manner or contacting us to make other arrangements.
All items should be paid for and SCHEDULED for pick-up within the 3 DAYS after the auction. Items that have not been scheduled for pick-up (without prior arrangement) will be forfeited, relisted, and resold. There will be NO refunds for the items that are relisted and resold.
If you are unable to pick up your winnings during normal pick-up times, contact us and make arrangements within 3 DAYS immediately following the auction.
After scheduling a pick-up appointment, we will provide the specific unit number at the storage facility where you can pick up your item(s) as well as a gate code that will open the storage unit gate for entry and exit.
YouBid Auctions is not responsible for failure to contact Buyers due to incorrect account information, email filters (spam or others), or any other reason. It is up to the Buyer to initiate communication to arrange pick-up.
We need to make sure we give your treasures to the right person. So all buyers, or those picking up for them, will need to provide the following information to claim their prize(s):
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Buyer’s drivers license
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Buyer’s name and Bidder Number
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Buyer’s name, address, and phone number on your HiBid account
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The auction settlement (either on paper or on your phone)
Buyers are encouraged to double check and inspect items before they leave the pick-up location. This will be better for us and you to catch any discrepancies before removal, as well as saving you an extra trip. All discrepancies should be reported immediately.
Buyers are responsible for the handling and removal of their winnings as well as preparing and packing items for transport. Bring an appropriate sized vehicle or trailer. If needed to ensure safe transport, bring the following: rope, tie-downs, straps, plastic wrap, moving blankets, tools, and/or other equipment.
Buyers are encouraged to bring their own help if necessary. As a courtesy, we may offer loading assistance if needed and if we have workers available, but we are not responsible for accidents that happen while loading. If you do not want to take the risk, please bring your own help to load your winnings. YouBid Auctions is not responsible for accidental damage from an employee while assisting, handling, preparing, packaging, packing, loading, or transport of purchased items. For liability reasons, we cannot assist in securing or strapping down items on your vehicle or trailer.
Local Delivery
To have the order delivered locally, Contact Us through text message or voice for a quote and availability.
All our quotes have an initial base fee, with an additional fee calculate per mile away from our pick-up location. For example: base-fee + (per-mile-fee * miles-away) = total-fee. Our base-fee is $40, and the per-mile-fee is $3 per mile, to be paid in advance. A delivery 15 miles away would be $85 (40 + 3*15). You can use these numbers to calculate an estimate of your own.
Delivery times are typically be delivered between 10:00 AM and 6:00 PM, Monday through Saturday. Delivered by us within a 75 Mile radius from our location in Layton, UT.
Payment is required before delivery and is non-refundable. We can accept Credit Cards, Venmo, PayPal, Google Pay, and Apple Pay and will send you an invoice you can pay online.